Dispatchers Rockwell, Cutshall, & Jones
Chief Dispatcher Steve Rockwell, Dispatcher Carrie Cutshall, and former Dispatcher Traci Jones have been selected as the Martinsburg Police Department’s “Officers of the Month” for June, 2017.
MPD’s Dispatch Unit plays a vital role as the central hub between our officers on the road and Command Staff. When citizens call for assistance, dispatch is their first point of contact with the police. A dispatcher’s demeanor, skill, and professionalism sets the tone for the citizen/police encounter and helps ensure both officer and citizen safety. Last year, MPD’s seven full-time dispatchers answered almost 27,000 calls-for-service.
As Chief Dispatcher, in addition to performing his own dispatching duties, Steve Rockwell, supervises and directs the unit and is responsible for meeting the demanding requirements of regular FBI and NCIC audits. An accomplished department veteran with more than 20 years of service, Steve serves as our Certified Terminal Agency Coordinator, carrying the heavy responsibility of ensuring that there is no abuse or misuse of the teletype system. As a result of Steve’s exceptional proficiency and leadership skills, MPD’s dispatch training, audit results, and ratings have consistently been second to none.
Steve is proud of the job that MPD Dispatch performs. “We have a big job to do. It’s important work that takes a great team, but that’s what we have here. I’m really proud of the quality of work our dispatchers do and that each one of our people gives a 100% effort every day,” Rockwell stated.
“It’s important work that takes a great team, but that’s what we have here.”
-Chief Dispatcher Steve Rockwell
A Dispatcher with three years of MPD service, Carrie Cutshall came to our Department as a seasoned and accomplished veteran with nine years of combined dispatch service with Morgan County and the West Virginia State Police. Carrie has earned a solid reputation for excellent performance, unsurpassed accuracy, and being calm under pressure. Last month, Carrie put her exceptional skills and composure to work while dispatching a disturbance call in the area of Kentucky and Porter Avenues involving six intoxicated subjects and possible firearms.
Seven separate MPD units responded and during a tense situation, Carrie skillfully monitored 25 radio transmissions, kept track of the locations and activities of each police unit, ensured the safety of the units by quickly relaying vital information regarding the officer’s search for firearms, verified the descriptions of multiple subjects, tracked and entered vehicle information, and the direction of travel of subjects who attempted to flee from the scene. The incident was resolved safely with the arrest of an offender.
When she was presented with June’s Officer of the Month recognition, Carrie responded, “I appreciate this award. It’s an honor that I never expected because I’m doing a job that I really love. The most important thing to me with each call I take is helping our officers do their job better and making sure that they are safe. I just try my hardest to do that every day I go to work.”
“The most important thing to me with each call I take is helping our officers do their job better and making sure that they are safe."
-Dispatcher Carrie Cutshall
Traci Jones has 10 years’ experience as a dispatcher—five years with the State Police and five with MPD. Although she recently started a new position with the City as a Court Cashier, Traci is still willing and able to help out in Dispatch whenever needed. Whether filling in when we are short on staff or helping with the training of new employees, Traci cheerfully and willingly shares her expertise, abilities, enthusiasm, and positive energy. Traci says, “I love working here because it’s like a family. I look forward to every day because it’s different and never boring.” Traci believes that it’s how you work with people that makes the difference. “We build relationships with people. It doesn’t matter if they just walk in off the street looking for help, come up to the cashier’s window, or are on the other end of the phone in dispatch—I always try to put myself in their shoes and treat them how I would want to be treated,” she stated.
“We build relationships with people…I always try to put myself in their shoes and treat them how I would want to be treated.”
-Court Cashier and former Dispatcher Traci Jones
Chief Maury Richards says that it’s important to recognize dispatchers for the indispensable work that they do. “Maybe it’s because we don’t always see them, but people sometimes forget how vitally important dispatchers are to us,” stated Richards. “The truth is that without dispatch, we couldn’t operate. Dispatchers are essential to every police department and MPD has some of the best I’ve seen,” the Chief added.
“…People sometimes forget how vitally important dispatchers are…Dispatchers are essential to every police department and MPD has some of the best I’ve seen.”
-Chief Maury Richards
Deputy Chief George Swartwood concurs with the Chief’s assessment. “When the police are out in the field the dispatcher is their lifeline. You rely on that person to coordinate resources, make proper notifications, run name and vehicle checks, and most important—get you help when you need it,” stated the Deputy Chief. “When it comes down to skill, dedication, and commitment, our dispatchers are outstanding!”
“When the police are out in the field the dispatcher is their lifeline…our dispatchers are outstanding!”
-Deputy Chief George Swartwood
Officer of the Month Award
MPD is recognizing on a monthly basis, both sworn and non-sworn Department members who distinguish themselves by exemplary work and actions beyond the requirements of normal assignments and which represent the highest standards of policing and community service in the Martinsburg Police Department.
The Officer of the Month Award will be granted to a Department member or members whose performance of duty during a specific month was characterized by such exceptional professional skill that it merits recognition by the entire Department.
Criteria to be considered includes outstanding work that: Is varied and challenging; greatly affects people from all walks of life; improves community conditions and quality of life; furthers the ideals and values of the Martinsburg Police Department; achieves significant impact on public safety or crime reduction; resolves problems; brings credit to the Department; demonstrates leadership, initiative, and exceptional professionalism; improves police service to the public; or in other ways advance the goals of MPD.
Chief Dispatcher Steve Rockwell
Dispatcher Carrie Cutshall
Court Cashier Traci Jones